Good Relationship (s) *Vital*

In resolving conflict using this approach, you follow these rules:
Make sure that good relationships are the first priority:

As far as possible, make sure that you treat the other calmly and that you try to build mutual respect.

Do your best to be courteous to one-another and remain constructive under pressure;
Keep people and problems separate:

Recognize that in many cases the other person is not just "being difficult" – real and valid differences can lie behind conflictive positions.

By separating the problem from the person, real issues can be debated without damaging working relationships;
Pay attention to the interests that are being presented:

By listening carefully you'll most-likely understand why the person is adopting his or her position;
Listen first;

talk second:

To solve a problem effectively you have to understand where the other person is coming from before defending your own position;
Set out the “Facts”:

Agree and establish the objective, observable elements that will have an impact on the decision; and

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Explore options together: Be open to the idea that a third position may exist, and that you can get to this idea jointly.